Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@vueglance.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@vueglance.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Products marked as final sale
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@vueglance.com.
Dispute Policy
We are committed to resolving customer concerns fairly and promptly. If a dispute arises regarding your order, return, or refund, please follow the steps below:
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Direct Communication First
We kindly ask that you do not initiate a credit card chargeback or payment dispute directly, as this can significantly delay resolution and may affect your account privileges.
Instead, please contact us first at service@vueglance.com with a detailed description of your issue. Our support team will respond within 1–2 business days and work in good faith to find a fair solution. -
Good-Faith Negotiation
We highly value your experience and will make every reasonable effort to resolve your concern through open and cooperative communication. -
Final Dispute Resolution
If, despite our best efforts, we are unable to reach an agreement, you may then choose to file a chargeback or formal payment dispute. Alternatively, the matter may be resolved through legal proceedings in the jurisdiction where Vueglance is located, in accordance with applicable law.